Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-30-2011
My Device: Curve - 8330
My Carrier: Boost

8330 Help - Keys Not Working At All!

[ Edited ]

I woke up this morning to my phone not working.  My trackball is able to scroll left-right and up-down, but unable to click.  As well, none of the other keys work.  I've tried resetting my phone by pulling the battery out & I've deleted all the apps that were on it via the Desktop Software.  I can't answer the phone, check/respond to texts -- nothing.  


I bought the phone at Radio Shack a little less than a year ago.

I've never had water damage, my strip is still white.

Any ideas on what to do?

Posts: 94,748
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 8330 Help - Keys Not Working At All!

The liquid damage indicator on the inside of the body can certainly remain white, and still have "moisture" damage, killing the keyboard and trackball, until properly dried out.


It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.
1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎05-01-2015
My Device: Blackberry Curve 8330
My Carrier: Select tel

Re: 8330 Help - Keys Not Working At All!

I had same problem with mine after removing battery several times I finally removed my media card and it fixed my problem. my phone now works great.