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New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

8330 - desktop doesnt recognize it...

Someone help, please?! I've had my 8330 Curve for a few months now... was a bit frustrating at first because when I plugged it in via USB to my laptop, it wouldn't recognize. There was power and it would charge, but it kept saying device not connected... then one day it seemed to be fine (I have NO idea what I did to it).

It's been fine ever since...

Until yesterday.

I tried sync'ing the device, but it wouldn't recognize it... keeps saying to make sure my device is securely connected or something like that... and then that no device was found.

OS: Windows XP Home Edition 2002

BB Desktop: 4.3

Device: v4.3.0 for 8330

Thanks!!

Contributor
Posts: 13
Registered: ‎08-16-2008
My Device: Curve 8330

Re: 8330 - desktop doesnt recognize it...

have you been turning mass storage mode on ?

Got Blackberry?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

Hi and welcome to the forums!

Have you tried moving the USB cable to a different port?

Click Accept as Solution for posts that have solved your issue(s)!
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New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

Hi there... yes, I've tried all 4 USB ports on my laptop... nothing!
New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

To be honest with you - I wouldn't even know how. I'm still getting used to this thing... Smiley Happy

All I know is that the day before this problem started, when I first plugged my device into the computer, a request for the password for "mass storage mode" came up. Now nothing comes up. It shows there is power going to the device, ie its charging, but nothing else.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

[ Edited ]

I was typing when you wrote your last post.

Go to OPTIONS _ MEDIA CARD SELECT  make sure that Media Card support is on. Encrytion is off.  Mass storage mode support is on. Auto enable mass storage when connected is yes.

Please write the total space and free space numbers down and send them along.

Thanks

 

Message Edited by Bifocals on 08-17-2008 06:57 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

The only thing I can think of the morning after the last time I successfully sync'd that was different was some updates had installed and my computer restarted itself. Could that have something to do with it?

And no - the BB is not showing as a removable device. But it still charges via the USB... weird?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

WOW YOU ARE QUICK!

Look at the post about setting the BB options!

I'm about one post behind you Smiley Happy

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

Haha... okay I went into Media Card and all of the things there are as u said...and the card has 1.8gb, and 1.7gb free
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

Okay now HOLD UP! Smiley Happy

I have to get some links for you!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter