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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

[ Edited ]

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

That is for the latest desktop software remove your older version and install this.

 

Hold on one more is coming!

 

Download Software

 

That is for the newest BB USB drivers after the other install install these.

Whatever updates happened on the PC should not effect this install.

Let us know how it goes!

 

Message Edited by Bifocals on 08-17-2008 07:15 PM
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New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

Okay - stupid questions here, but do I have to remove both the desktop software and the BB device software? Also... (really stupid question) which do I pick from the dropdown menu?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

The only "STUPID" question is the one that is not asked !

 

MY fault I didn't tell you what to download it's Desktop Software 4.5.

Just remove the old desktop software. Both of these are for your PC. (releived hunh) Smiley Happy

Let me know if you need anything else!!

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

It's making me crazy - the PC wont let me uninstall 4.3

 

Before I toss the computer out the window I think I'll take a break. Thanks for your help so far, and I'll more than likely be in touch again ... !!!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

How are you trying to uninstall and what message are you getting?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

I got it uninstalled - but only after just installing v4.5 - and it removed v4.3 through doing that. It still doesn't recognize the device though. argh!

And now I can't find the device software. Definitely giving up for the day!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8330 - desktop doesnt recognize it...

Take your USB cable to your carrier and get it replaced, it may have a short.

Let me know how it goes!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 5
Registered: ‎10-08-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

I am having this same problem. I have uninstalled and reinstalled the BB software repeatedly. I have tried several different USB cables. I recently attached a different BB (Pearl) and it was instantly recognised. Someone please help!
New Contributor
Posts: 5
Registered: ‎10-08-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

Did you ever get your problem solved?
New Contributor
Posts: 9
Registered: ‎08-16-2008
My Device: Not Specified

Re: 8330 - desktop doesnt recognize it...

I actually had to have the phone replaced... on to a new problem with it now... wont sync with my calendar anymore... grrr!!!