05-27-2008 12:06 PM
My BB is deleting my e-mails right after I open, view and close them from my handheld. This has been an ongoing issue I have had with my current and old BB. I opne an e-mail read it and then clise it. When I try to open it back up it is gone.
Why is this? I would like the e-mails that I opend and do not personaly delete to stay on my handeld for at least 7 days.
How do I do this?
05-27-2008 06:45 PM
Most likely your BlackBerry is running out of onboard memory. When a BlackBerry becomes critically low on memory it will automatically delete email messages, text messages (SMS), and call logs in order to keep a minimum amount of free space available. This functionality is by design.
To free up memory on the BlackBerry, complete as many of the following steps as possible. Some steps may not apply to all devices. Steps may be skipped if desired.
NOTE: Regardless of which steps are completed, make sure to restart the device as the final step.
Clear the Phone Call Logs
Delete Unneeded Text Messages (SMS)
Delete Unneeded Multimedia Messages (MMS)
Delete Unneeded Saved Messages
Clear Browser Cache
Delete Sample Video
Delete Any Customer Installed Themes or Third-Party Applications
Remove Unused Languages
Reduce Allocated Media Memory
Store Pictures on the Memory Card (Devices w/Cameras Only)
Delete Pictures Stored Locally
Restart BlackBerry Handheld