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New Member
Posts: 1
Registered: ‎05-27-2008
My Device: Not Specified

8330 is deleting the e-mails on my handeld after I view them

My BB is deleting my e-mails right after I open, view and close them from my handheld. This has been an ongoing issue I have had with my current and old BB. I opne an e-mail read it and then clise it. When I try to open it back up it is gone.

Why is this? I would like the e-mails that I opend and do not personaly delete to stay on my handeld for at least 7 days.

 

How do I do this?

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Forums Advisor II
Posts: 974
Registered: ‎04-01-2008
My Device: T-Mobile 8100

Re: 8330 is deleting the e-mails on my handeld after I view them

Most likely your BlackBerry is running out of onboard memory. When a BlackBerry becomes critically low on memory it will automatically delete email messages, text messages (SMS), and call logs in order to keep a minimum amount of free space available. This functionality is by design.

 

To free up memory on the BlackBerry, complete as many of the following steps as possible. Some steps may not apply to all devices. Steps may be skipped if desired.

 

NOTE: Regardless of which steps are completed, make sure to restart the device as the final step.

 

 

Clear the Phone Call Logs

  1. From the BlackBerry Home screen, select the Messages icon.
  2. Press ALT+P to view the phone call logs only.
    NOTE: The ALT key varies, but is always located in the lower left corner of the keyboard.
  3. Highlight the line with today's date.
  4. Display the menu, select Delete Prior.

 

Delete Unneeded Text Messages (SMS)

  1. From the BlackBerry Home screen, select the Messages icon.
  2. Press ALT+S to view text messages only.
  3. Highlight the line with today's date.
  4. Display the menu, select Delete Prior.

 

Delete Unneeded Multimedia Messages (MMS)

  1. From the BlackBerry Home screen, select the Messages icon.
  2. Press ALT+M to view text messages only.
  3. Highlight the line with today's date.
  4. Display the menu, select Delete Prior.

 

Delete Unneeded Saved Messages

  1. From the BlackBerry Home screen, select the Messages icon.
  2. Display the menu, select View Saved Messages.
  3. Highlight the line with today's date.
  4. Display the menu, select Delete Prior.

 

Clear Browser Cache

  1. From the BlackBerry Home screen, open the web browser.
  2. Display the menu, select Options.
  3. Select Cache Operations.
  4. Click Clear or Clear History for all items.

 

Delete Sample Video

  1. From the device options, select Advanced Options.
  2. Select Applications.
  3. Highlight BlackBerry Sample Video.
  4. Display the menu, select Delete.
  5. Do not restart if prompted. A restart will be completed later.

 

Delete Any Customer Installed Themes or Third-Party Applications

  1. From the device options, select Advanced Options.
  2. Select Applications.
  3. Highlight a customer installed theme or application.
  4. Display the menu, select Delete.
  5. Do not restart if prompted. A restart will be completed later.
  6. Repeat steps 3-5 as necessary.

 

Remove Unused Languages

  1. From the BlackBerry, launch the Setup Wizard.
  2. Select Language. If the wizard has not previous run this step may not be applicable.
  3. Select the language(s) you want to use/keep. Select Next.
  4. Select OK to confirm language removal.
  5. Select Close to exit the Setup Wizard.
  6. Do not restart if prompted. A restart will be completed later.

 

Reduce Allocated Media Memory

  1. From the BlackBerry Home screen, select the Media icon.
  2. Select Pictures.
  3. Display the menu, select Options.
  4. Set the Device Memory Limit field to the smallest option.
  5. Set the Reserved Pictures memory field to the smallest option.
  6. Display the menu, select Save.

 

Store Pictures on the Memory Card (Devices w/Cameras Only)

  1. Open the Camera application.
  2. Display the menu, select Options.
  3. Set the Store Pictures field to On Media Card.
  4. Display the menu, select Save.
    NOTE: BlackBerry devices do not come with media cards. They must be purchased separately.

 

Delete Pictures Stored Locally

  1. Open the Media application
  2. Select Pictures, then My Pictures.
  3. Select Device Memory (if available).
  4. Delete all listed pictures.

 

Restart BlackBerry Handheld

  1. Remove battery from BlackBerry for 5-10 seconds.
  2. Startup may take slightly longer then normal.