Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎06-03-2008
My Device: Not Specified

8330 restarting constantly

Hi, I've had my bb3330 for about 2 months, and just recently it has started to restart itself. I don't know why it does this, and am wondering if there is something that can be fixed rather then taking it back in? Any suggestions/help/advice please let me know!!



Forums Advisor III
Posts: 1,054
Registered: ‎05-23-2008
My Device: 8110, 8300, 8800, 8700, 9000

Re: 8330 restarting constantly

You will need to removed and re-install the OS...


Search the forums for info on how to.



If your issue is resolved, put a checkmark in the green box that contains the resolution.
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
New Member
Posts: 1
Registered: ‎06-09-2008
My Device: Not Specified

Re: 8330 restarting constantly

Sure wish I could find an answer for this problem as well.  I have an 8300 and about twice a week, it resets itself.  Usually during a phone call.
New Member
Posts: 1
Registered: ‎06-27-2008
My Device: Not Specified

Re: 8330 restarting constantly

SOLUTION To: BlackbBerry restarting during calls (caused by BES) - Today, 08:08 PM

I recently installed OS Loved the new OS and features but found my berry kept restarting during calls, usually after just a couple of minutes into each call.

I then upgraded to OS suspecting that the older Beta might have been the cause but I had the same issues.

Having read other posts from happy 4.5 users and also reading that other users of different devices (I'm using an unlocked 8310 on UK O2 network) also suffered the same issue, I felt maybe 4.5 wasn't the issue after all. Most people were saying the only thing they could do to fix the issue is get their devices replaced. No one seemed to have an answer.

However, after literally hours and hours of trying different things the issue appears to be with BES on 4.5 (or at least, on an OS that is not supported by your carrier).

I replaced the battery, replaced the MicroSD card, swapped with SIM card, deleted languages, removed the Vendor.xml file, re-initiated the voice-dialing feature, cleared my cache, freed up memory, wiped my Berry and reinstalled the OS 4.5 from fresh, deleted service books - just about everything people offered advice on. Nothing worked

When I did re-install 4.5 I found the solution was fixed - I tested endlessly making calls and non of them dropped... and the device never restarted expectantly UNTIL... I activated my device on BES. Then the issue came back.

It seems that if you're using an operating system in Beta (which ALL 4.5 os's are at the moment, even the Vodafone release) on BES (the Enterprise version for BlackBerry), your device doesn't like it and will keep re-starting during calls.

I then tried to downgrade to my network's official latest release but found even the Wipe BlackBerry option (Options > Security > General > [OPTION: Wipe Handheld]), once re-installed and activated again on BES didn't do the job.

TO FIX THE ISSUE you need to completely remove your device using the JL_Cmder v1.9.0 application and then install your network's official OS release.

To do this, follow this useful link: http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

I really hope this helps - my device is now working brilliantly and endless enjoyable calls without it restarting. I hope your experience is the same