12-17-2008 01:22 PM
I just got my 8350i (BB with Nextel). I love it, but I am unable to send SMS. My understanding is that SMS is the same as a text message. When I send text messages to people, it appears as something that they have to go to the internet to download the text. Even if I say HI as the text, it makes them download the message. My guess is that the BB is chaning my message to a MMS, instead of a SMS. I called Nextel and they said that blackberrys don't support sms. Is this true?
If so what in the !$%@ are they thinking?
12-17-2008 01:25 PM
12-19-2008 01:28 PM
12-21-2008 11:02 AM
I reset my BB and was then able to send text messages. I pulled the battery out for about 30 seconds and then reinstalled it. When the BB booted up, I was then able to send text messages.
I hope this helps!
12-21-2008 03:43 PM
I am also having this problem and it is a pain to have to retrieve the message every time. Please let us know how to fix, I have tried removing the battery and no luck.
12-31-2008 06:18 PM
Hello everyone ! I really hope that this information is good and I hope to save you time and a bad time, since I went thru this whole bad situation. I want to let Sprint PCS know that in order to have a good phone such as this BB 8350i they need to train their representatives about this phone, nobody seems to know what is going on about their new phones. I spent almost 1 hour in the phone with a Sprint PCS/Nextel representative trying to work my 8350i and he end up telling me that this phone WAS NOT SMS CAPABLE WHEN IT IS !!!
Anyway I had the same problem, I couldn't send SMS here is what I did; I called 611 from another nextel phone to get technical support, once one of them pick up ask them to tranfer you to Blackberry support. I am guessing Sprint has a special BB tech support or they transfer you to the BB Tech support center, which by the way if you call without being transfered from Sprint they will charge you $45 to TRY to fix the problem, solution may not be guarantee. Once I got tranfered to the BB tech support from sprint I has to make a couple of configuration changes such as the Firewall options, then options/advanced options/Browser push and finally somehow my BB was able to send and recieve SMS without no problem. Here are the Sprint tech support numbers :
Dial *2, press Talk
888-211-4727 (Sprint phones)
800-639-6111 (Nextel phones)
800-877-4646 (Wireline services)
So basically the 8350i IS CAPABLE OF SMS, if your nextel respresentative says it is not, hang up and call again a lot of the sprint/nextel representative are not good at all, I has so many bad incidents with sprint that I can even remember one time this ladie started yelling at me ! anyway call them and they should be able to fix the problem for you