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New Contributor
Posts: 4
Registered: ‎12-17-2008
My Device: Not Specified

8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

I just got my 8350i  (BB with Nextel).  I love it, but I am unable to send SMS.  My understanding is that SMS is the same as a text message.  When I send text messages to people, it appears as something that they have to go to the internet to download the text.  Even if I say HI as the text, it makes them download the message.  My guess is that the BB is chaning my message to a MMS, instead of a SMS.   I called Nextel and they said that blackberrys don't support sms.  Is this true?

If so what in the !$%@ are they thinking?

Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

It has to do with IDEN format not supporting it correctly, its not really a support issue as much as a technical limitation
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New Contributor
Posts: 4
Registered: ‎12-17-2008
My Device: Not Specified

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

I am confused by this because I have a friend who has a Nextel and can send SMS.  So why is Blackberry unable to do this?
Visitor
Posts: 1
Registered: ‎12-18-2008
My Device: Not Specified

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

I have been messing with this for 2 days now, about to drive me crazy.  There has got to be a way to correct or solve.
New Contributor
Posts: 4
Registered: ‎12-17-2008
My Device: Not Specified

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

Wahoo!!!! After I called nextel and they said, oh that is a known problem with Nextel Blackberries, Nextel BB Can't support sms.  I persisted and go through to level 3 BB support and the guy had me up and running with SMS on my 8350i.  Finally in this century with my phone!
Visitor
Posts: 1
Registered: ‎12-19-2008
My Device: Not Specified

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

You can send SMS. how did they fix it? I can't get anywhere with the support line.
New Contributor
Posts: 9
Registered: ‎12-21-2008
My Device: Not Specified

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

Please let us know how this problem was fixed. I am unable to send SMS messages but I can receive them!?!?
New Contributor
Posts: 9
Registered: ‎12-21-2008
My Device: Not Specified

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

I reset my BB and was then able to send text messages. I pulled the battery out for about 30 seconds and then reinstalled it. When the BB booted up, I was then able to send text messages.

I hope this helps!

Steve

New Contributor
Posts: 3
Registered: ‎12-21-2008
My Device: Not Specified

Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

I am also having this problem and it is a pain to have to retrieve the message every time. Please let us know how to fix, I have tried removing the battery and no luck.

 

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New Member
Posts: 1
Registered: ‎12-31-2008
My Device: Not Specified

Problem Fixed !!! Re: 8350i Cannot send SMS only MMS. Nextel says BB don't support SMS.

Hello everyone ! I really hope that this information is good and I hope to save you time and a bad time, since I went thru this whole bad situation. I want to let Sprint PCS know that in order to have a good phone such as this BB 8350i they need to train their representatives about this phone, nobody seems to know what is going on about their new phones. I spent almost 1 hour in the phone with a Sprint PCS/Nextel representative trying to work my 8350i and he end up telling me that this phone WAS NOT SMS CAPABLE WHEN IT IS !!!

Anyway I had the same problem, I couldn't send SMS here is what I did; I called 611 from another nextel phone to get technical support, once one of them pick up ask them to tranfer you to Blackberry support. I am guessing Sprint has a special BB tech support or they transfer you to the BB Tech support center, which by the way if you call without being transfered from Sprint they will charge you $45 to TRY to fix the problem, solution may not be guarantee. Once I got tranfered to the BB tech support from sprint I has to make a couple of configuration changes such as the Firewall options, then  options/advanced options/Browser push and finally somehow my BB was able to send and recieve SMS without no problem. Here are the Sprint tech support numbers :

 

Dial *2, press Talk
or
888-211-4727 (Sprint phones)
800-639-6111 (Nextel phones)
800-877-4646 (Wireline services)

 

So basically the 8350i IS CAPABLE OF SMS, if your nextel respresentative says it is not, hang up and call again a lot of the sprint/nextel representative are not good at all, I has so many bad incidents with sprint that I can even remember one time this ladie started yelling at me ! anyway call them and they should be able to fix the problem for you