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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-05-2009
My Device: Not Specified

8350i Direct Connect...

I have been trying to sync my 8350i with Entourage on a Mac.  Everything works fine except for the Direct Connect #'s (Push-to-Talk)


Everytime I sync, it erases the number off of the Blackberry.  I must manually input them again on the phone.  The category is labeled "Direct Conect #" on the phone and "Nextel" in Entourage.  Would that be the problem?  Anyone have any suggestions?

New Contributor
Posts: 3
Registered: ‎10-05-2009
My Device: Not Specified

Re: 8350i Direct Connect...

[ Edited ]

I have the 8350i and a Mac.

I have my info on iCal and Address Book.

When I sync, everything is ok, except 2 problems.


The Direct Connect ID's and the BB PIN's do not sync.

In the Mac's Address Book, I have them under:

DCID  =  'Home 2' 

BB PIN =   'Home Fax'

I have them labeled like that because that's how Entourage/Address Book syncs them.


For example,

When I create a new contact on my BB that has email, phone, address, direct connect#, PIN, company...  and then I sync with my mac... I will see in the Mac's Address Book the new contact with the email, phone, address, company... but no direct connect# and no PIN.


In short, there is no field that corresponds to Direct Connect# and PIN#  when trying to sync with BlackBerry Desktop Manager for Mac and a BlackBerry Curve 8350i.  Is this true?




Message Edited by framal on 10-05-2009 02:19 PM
Posts: 10
Registered: ‎08-11-2009
My Device: Bold 9000

Re: 8350i Direct Connect...

The PIN# don't not have a field on the address book app and thus do not seem to sync .... I thonk this is a known issue in the KB articles and may be fixed in a later update....


BUT if you have the moble phube number associated with tha pin# in the address book it will sync to your BlackBerry and will be selectable in a pull down when you type the frist letter on your contact in the To: field of the text message.  I just select that moble number on the list and it goes out to that phone.



New Member
Posts: 1
Registered: ‎04-11-2010
My Device: Blackberry 8350i
My Carrier: Nextel

Re: 8350i Direct Connect...

Same thing here. One year later, RIM doesn't fix that problem. 

New Member
Posts: 3
Registered: ‎08-10-2010
My Device: 8350i
My Carrier: Nextel

Re: 8350i Direct Connect...

Same problem here, I just bought the BlackBerry because it is one of the few smartphones syncable with Apple... but what's the thing that when I sync to my Mac, the Direct Connect# simply vanishes.

I created a field on the Apple AddressBook Template called the same "Direct Connect#" hoping the Addressbook will recognize that field from the Blackberry, but no success.


So RIM has not yet fixed this problem!!! What can we do? Help!!! I just want to sync seemlessly... is that too much to ask?...