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BlackBerry® OS Smartphones

Posts: 14
Registered: ‎12-22-2008
My Device: 8350i
My Carrier: Sprint/Nextel

8350i Synchronize

Can't seen to sync my phone ( with my Outlook Calendar) after the last software upgrade.


Sync screen says "computer must be connected to the internet to do the sync."


My computer is always connected. Tried all of the "help" info but nothing seems to address the computer connection.


Help would be greatly appreciated

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8350i Synchronize

Hi and welcome to the forums!

Try the tips in this article.

Cold boot the PC, and disable all firewalls and virus checkers. The connection

only needs to be made on the initial sync. After you can run normal.




An Internet connection is not available, or the request is being blocked by the organization's firewall, proxy server, or security application such as Norton AntiVirus™or MacAfee® antivirus software.



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