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New Contributor
Posts: 7
Registered: ‎03-09-2011
My Device: 8520
Accepted Solution

8520 Wifi wont turn on

I have the bb 8520 i try to set up the wifi when ever i click on turn on wifi it loads for a coule of seconds and says unable to turn on wifi. The network im on is orange i have a package that make bbm and more stuff work. Can anyone help?

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 8520 Wifi wont turn on

Hi and Welcome to the Forums!

 

While written for a different BB model, perhaps the steps in this KB could help you:

  •  KB17030Unable to turn on Wi-Fi radio

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎03-09-2011
My Device: 8520

Re: 8520 Wifi wont turn on

Thanks for the welcome Smiley Happy
Well I tried but it didn't work did help with some apps I can't open though Smiley Happy althought my wifi stil doesn't work any more suggestions?
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 8520 Wifi wont turn on

 


grace_21 wrote:
doesn't work any more

Lacking punctuation in your post, I have to guess. Did you mean the above? As in, it used to work? Or has it never worked?

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎03-09-2011
My Device: 8520

Re: 8520 Wifi wont turn on

My bb's wifi used to work when I first bought my blackberry but stopped working and won't turn on anymore
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 8520 Wifi wont turn on

OK thanks. So, just before it stopped working, did anything change? A new app? An updated app? A BB device OS update? The smallest thing could be causal, so think carefully.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎03-09-2011
My Device: 8520

Re: 8520 Wifi wont turn on

Uhmm, I got some apps, and once it said reload software:552 but I fixed it. Could any of those be a problem?
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 8520 Wifi wont turn on

Given the lack of specificity about the added apps in your answer, my only answer to your question can be "Yes"...those could be the problem. But lacking details makes it impossible to know for sure.

 

How did you fix the 552? Did the WiFi work after you fixed it? When was the last time you did a clean reload of your BB OS?

 

Details help my friend...lacking them you leave me to only guess...which helps no one.



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 7
Registered: ‎03-09-2011
My Device: 8520

Re: 8520 Wifi wont turn on

I fixed the 552 problem by connecting my bb to my pc n downloading new new software onto it, currently I have v4.6.1.314 (Platform 4.2.0.135) , after that the wifi still didn't work. By clean reload or bb os it was about last week.
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 8520 Wifi wont turn on

 


grace_21 wrote:
I fixed the 552 problem by connecting my bb to my pc n downloading new new software onto it,

 

New New? What was your prior version? Exactly what method did you use...from your brief description, I can think of perhaps 5 methods that could have been...

 

 


grace_21 wrote:
after that the wifi still didn't work.

 

So it didn't work before the 552 fix?

 

 


grace_21 wrote:
By clean reload or bb os it was about last week.

Huh?

 

 

 

 

 



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................