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New Contributor
Posts: 7
Registered: ‎06-26-2012
My Device: Torch 9810
My Carrier: O2

8520 & Blackberry Protect - Help!!!

[ Edited ]

OK - I've uploaded the Blackberry Protect App (after 2 hours of messing around to put it politiely!), and the Blackberry Protect site is finally recognising the device.


I have checked how to turn on the location services from the help site which states:


"On a device running BlackBerry 7.1 or earlier, in the BlackBerry  Protect application on your device, press the key > Options. In the Location Reporting section, select the I want this device's location to be viewable from the BlackBerry Protect web site checkbox. Press the key >    Save."


I have done this, but when I log into Blackberry protect, it will still not show the location, make the device ring, send a message etc.


Can anyone shed any light on how to get the device/app working before it receives a drop kick through the window!!


Many thanks (in desperation).

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: 8520 & Blackberry Protect - Help!!!

Hello Tony,


Thank you for your question regarding BlackBerry Protect on your BlackBerry Curve 8520 smartphone.


This model of BlackBerry smartphone does not include a built in GPS receiver which is required to locate the device using BlackBerry Protect. (Alternatively you can pair with a Bluetooth GPS receiver)


Please refer to the following article for more information: http://www.blackberry.com/btsc/KB25064


Let us know if you have any other questions. 



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New Contributor
Posts: 7
Registered: ‎06-26-2012
My Device: Torch 9810
My Carrier: O2

Re: 8520 & Blackberry Protect - Help!!!

Thanks for the info. I have tweaked some of the settings and I appear to be able to locate the phone now!!