11-05-2012 05:03 PM
Hi my battery fully drained and I plugged it in it started to reboot but then at about 70% it froze and won't go passed this. I've left it for over a hour and even plugged it into my pc and the blackberry manager doesn't make any diff I think it doesn't even pick it up as it says device is rebooting/ needs charging.
Plaese can anyone help me
many thanx in advance. Mark
11-15-2012 12:17 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.