Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-10-2011
My Device: 8520
My Carrier: Virgin

8520 sound keeps muting

[ Edited ]

I have had my BB curve for just over a week now and on a daily basis the sound keeps going onto mute whilst still on a 'normal' profile.

Changing the profile makes no difference, I have to pull the battery out.

Twice now this has made me miss the morning alarm.


Does anyone have a solution to this or do I just have a faulty handset?





OK I read the post at the top now : 

Device info

Your carrier - Virgin

Model info and OS version:

8520 v5.0.681

Apps and free space

File free before and after a battery remove/replace. :

104756097 Bytes

Did a battery pull fix your issue? - Yes but it keeps happening each day.

Apps installed and their version if possible.  :

Blackberry Spring Theme

Brain Up FREE

Drive Safe.ly


In The CIty theme

Multi Alarm

Musical Clock alarm

QR Code scanner

Train Times (UK)

Virgin Trains

BT device model/version (you will have to look at the BT device):

bluetooth is disabled - I haven't got round to playing with this yet!

Forums Veteran I
Posts: 1,898
Registered: ‎02-23-2011
My Device: Curve 8520 OS v5.0.0.681
My Carrier: Orange UK

Re: 8520 sound keeps muting



As its a new device, I would return it for a replacement under warranty.

Blackberry Best Advice - Back-up weekly

If I have helped you please check the "Kudos" star on the right >>>>