10-26-2012 06:54 AM
hi, i have a curve 8520 which was working fine up until last night.
the screen freezes on re-boot at the 'e'. i have tried to start in safe mode and ive tried to connect to my pc.
nothing is working. ive taken the media card out.
all help much appreciated before i launch the phone thro the window in frustraton.
10-30-2012 10:52 AM
Hi sammy38 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...