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New Contributor
Posts: 3
Registered: ‎04-01-2013
My Device: 8520 curve
My Carrier: Wind

8520curve problem with Risto's Theme

Hello everybody.

 

I bought the theme "airmail paravion" for my BB 8520 curve. It looks gorgeous but during the incoming call, the theme fade away and it return my default theme (only during incoming call)
In the preview of the theme on the "app world" you had shown that the new theme should working also during incoming call.

I have already tried to uninstall and reinstall

 

Can anybody suggest me something I can do to fix it?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: 8520curve problem with Risto's Theme

Hello Florinda_Mugen and welcome to the BlackBerry Support Community Forums.

 

I would suggest you contact the app vendor as they will know more about the device compatibility requirements and can investigate why the screen doesn't appear as advertised.

 

You can find the steps to contact the vendor in KB27706

 

Cheers!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 3
Registered: ‎04-01-2013
My Device: 8520 curve
My Carrier: Wind

Re: 8520curve problem with Risto's Theme

Hi hmthepirate thank you for your suggestion. I've already contacted "risto" and they answered me that: Hi, The problem probably on your lack of memories. For any refund matters, it is on RIM authority. We have no authority on that. For free themes, we have so many free themes, you can find it on BlackBerry World your preferred themes. Thank you. Regards
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: 8520curve problem with Risto's Theme

If the app vendor is suggesting your device memory is low, see KB14320 for some tips to maximize free device space.

 

Good luck!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎04-01-2013
My Device: 8520 curve
My Carrier: Wind

Re: 8520curve problem with Risto's Theme

Thank you! I will try this tricks