12-02-2011 12:27 PM
I have a device that was previously for my corp/enterprise environment...they upgrades us and let us keep the old devices. I'm trying to wipe the IT policy (it's a bank, they lock BBs down with manacles and three-headed dogs) so my daughter can use it, but it keeps failing when I use BB Desktop's "Reset to Factory Settings" option:
"An Error Occurred While Resetting to Factory Settings"
I'm running the latest version of BB Desktop. Help? Can I force this thing to reset somehow? I just spent a bundle on a new battery, I really don't want to call this thing a brick.