Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎06-27-2013
My Device: 8820
My Carrier: Viettel

8820 - No longer use Wifi connection on device

[ Edited ]

Hi ^^,


When I Wipe my handheld and I am not change the APN, I can connect to the internet by using Wifi Connection. But after changing the APN (Go to Settings > Options > Advanced options > TCP), I cannot access to the Internet by using wifi. I also change Data services (Go to Manage Connections > Mobile Network Options) to Off, but it doesn't work, I just can use EDGE connection. How do I set up to use both connections? Thank for your help! 


This is my device:

Model: BlackBerry 8820

OS: 4.5.182

Network: Viettel Telecom

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 8820 - No longer use Wifi connection on device

Hello nthkmf


Welcome to the forums.


I would suggest you contact your mobile service provider to have them check to make sure you are using the correct APN settings on your device. 


Let us know if you have any additional questions. 



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!