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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-31-2008
My Device: Not Specified
Accepted Solution

8820 Smartphone Battery Problem

So one morning I woke up and my phone had a battery symbol with a red line though it. What does this mean I took it in and the phone shows water damage but it didn't get wet..The people at At&T were no help.

How do I fix my BB it's my life! It won't turn on and it only turns on to this image. 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: 8820 Smartphone Battery Problem

Hi and welcome to the forums,


This means that the battery does not enough charge to power up the phone.


 JSanders wrote:

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage).

If it doesn't boot--try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.

Make certain your USB cable is connected to one of the PC's main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.

If the above tips don't work purchase an OEM RIM battery. The specific OEM rim 8800 series battery is colored as shown below. Batteries for different models are not compatible in different models.



If you need more info please ask!  If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks  






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