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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-13-2009
My Device: Not Specified

8830 sync issue

Good day all!

I have a user with an 8830 that is having sync issues. I am not a BB user myself so I am a bit stumped. When she tries to sync it she is receiving the following error.

The instruction at 0x1148936c referenced memory at 0x06727df5.” The memory could not be read”
Click on OK to terminate program click or cancel to debug the program.

When she does click "OK" nothing happens.

I have tried to Google error in whole and in segments and could not come up with anything.

Any and all help would be greatly appreciated.
New Contributor
Posts: 2
Registered: ‎02-17-2009
My Device: Not Specified

Re: 8830 sync issue

I have recently started having Sync crashes when syncing my 8830:


Problem Event Name: APPCRASH

  Application Name: DesktopMgr.exe

  Application Version:

  Application Timestamp: 49107b46

  Fault Module Name: StackHash_6d57

  Fault Module Version: 6.0.6001.18000

  Fault Module Timestamp: 4791a7a6

  Exception Code: c0000374

  Exception Offset: 000b015d

  OS Version: 6.0.6001.

  Locale ID: 1033

  Additional Information 1: 6d57

  Additional Information 2: a8064b034a1a2f2f618d075073f8fe42

  Additional Information 3: 2dc5

  Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e


It occurs when it tries to sync the calendar to the device.


Are there any fixes?  Is this a VISTA problem?  I didn't have this until the latest upgrade. 

This is critical to using my Blackberry.