04-17-2013 12:58 AM
phone powers on but doesnt catch so it powers back down. connected it to blackberry desktop and it does not connect. it sees the device id but desktop says try again or update when trying to connect to it. try again does not work and update will reset to factory. does anyone know a way to extract the data off this phone in any other manner? thank you :-)
04-17-2013 10:39 AM
Hi and Welcome to the Community!
If your goal is to now take a backup of the device, then you must get it to boot up and remain stable for long enough to do so...all drastic recovery means will indeed wipe it clean and not provide an opportunity to backup. So, there are a few things you can try...
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
You may also want attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, you should be able to take a backup.
Good luck and let us know!