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New Contributor
Posts: 2
Registered: ‎01-08-2013
My Device: blackberry 9780
My Carrier: vodafone

90.59 INR Amount Deducted from my Axis Bank account but appslock software not downloaded.

[ Edited ]

I want to download appslock software for my blackberry bold 9780 but my debit card transaction get processed and done but software appslock was not downloaded.

so kindly check and refund back my amount 90.59 INR. As their needs a credit card and I had tried with a debit card of Axis Bank and still transaction was successfull.

my name is Manish P(personal info removed)

Thanking You!

Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: 90.59 INR Amount Deducted from my Axis Bank account but appslock software not downloaded.

Hi and Welcome to the Community!


As was presented to you when you signed up for this site, this site is not a channel for any formal communications with, support from, nor escalate to RIM for any matters whatsoever. Rather, this is a user-to-user community of volunteers who try to help each other out as best they can.



Before you continue to try and seek refund, please clear your on-device AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes) -- you now should be able to download/install your purchased app.

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you!


If you do need to continue to seek formal support, then that starts with your mobile service provider...they can escalate your refund request up to RIM for formal processing.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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