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New Contributor
Posts: 2
Registered: ‎01-08-2013
My Device: blackberry 9780
My Carrier: vodafone

90.59 INR Amount Deducted from my Axis Bank account but software not downloaded.

I want to download appslock software for my blackberry bold 9780 but my debit card transaction get processed and done but software appslock was not downloaded.

so kindly check and refund back my amount 90.59 INR. As their needs a credit card and I had tried with a debit card of Axis Bank and still transaction was successfull.

my name is Manish Paryani.

Thanking You!

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 90.59 INR Amount Deducted from my Axis Bank account but software not downloaded.

Hi manishparyani91

 

 

Welcome to BlackBerry Support Forums

 

 

Sorry to hear that you encountered a problem on App World but This is an User to User Forums,we are just users like you.

 

Regarding your issue ,If your debit card got charged then First try to clear your App World Cache :

 

Open App World – Go to MY World –

  • Keyboard based – Hold down the ALT key and then press RST
  • KB24714 :  How to clear the BlackBerry App World cache
  • App World shall Close
  • Please Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.

Once it is done go to App World and see Re-Install option is available or not.

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