Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 2
Registered: ‎01-08-2013
My Device: blackberry 9780
My Carrier: vodafone

90.59 INR Amount Deducted from my Axis Bank account but software not downloaded.

I want to download appslock software for my blackberry bold 9780 but my debit card transaction get processed and done but software appslock was not downloaded.

so kindly check and refund back my amount 90.59 INR. As their needs a credit card and I had tried with a debit card of Axis Bank and still transaction was successfull.

my name is Manish Paryani.

Thanking You!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 90.59 INR Amount Deducted from my Axis Bank account but software not downloaded.

Hi manishparyani91



Welcome to BlackBerry Support Forums



Sorry to hear that you encountered a problem on App World but This is an User to User Forums,we are just users like you.


Regarding your issue ,If your debit card got charged then First try to clear your App World Cache :


Open App World – Go to MY World –

  • Keyboard based – Hold down the ALT key and then press RST
  • KB24714 :  How to clear the BlackBerry App World cache
  • App World shall Close
  • Please Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.

Once it is done go to App World and see Re-Install option is available or not.


Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.