Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎01-07-2013
My Device: Blackberry Bold 9000
My Carrier: T-Mobile

9000: Bold not starting/OS Re-Load not possible (Hangs at Connecting to Device)

[ Edited ]

Hi,

 

I have a serious problem with my Bold 9000. A few day ago it crashed and if I want to restart it flashes 4 times red. I tried to reload the OS using Loader.exe. The device is recognized PIN (EDIT) PIN is shown correctly on my computer, but UNKNOWN on a new installation of blackberry software. But if I click next, it hangs while connecting to the device (ARM) and the Bold starts to blink red. The blinking code is (EDIT: One Pause was to much) 10101111 if 1 is a red blink and 0 is a pause. Has anyone an idea how to get the device back working?

 

Thanks and best regards,

Flowke

Highlighted
Hall of Famer III
Posts: 57,562
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9000: Bold not starting/OS Re-Load not possible (Hangs at Connecting to Device)

Hi and Welcome to the Community!

 

These articles may contain something to help you get it going:

 

Please also ensure that you have installed, to the PC, BOTH the Desktop Software as well as the BB OS Package you desire to load onto the BB. Please also ensure that you have only one BB OS Package installed to the PC...sometimes, more than one installed to the PC can cause issues.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................