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New Contributor
Posts: 2
Registered: ‎12-23-2012
My Device: 9300 Curve
My Carrier: A T & T

9300 Can't connect for email after upgrade

 

I am going to try to make this as simple and short as possible. I have a 9300 and it was due for upgrade from A T & T spouse has Iphone wanted new one not in upgrade period. Used my number to do upgrade now email doesn't work on 9300. AT & T Tech tried to help but it was a no go. They stated that Rim might have disabled something but not sure any assistance is wonderful. (even a link to fix it is fine also if it has been posted befor)

 

 

Thanks,

 

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: 9300 Can't connect for email after upgrade

I hve a feeling the carrier took away your blackberry data plan.  Call the carrier and confirm that your blackberry has the correct data plan attached.  I have a feeling since you used your number to upgrade another phone, the required data plan for the blackberry has been removed.  I don't think RIM disabled anything, but the carrier did.

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New Contributor
Posts: 2
Registered: ‎12-23-2012
My Device: 9300 Curve
My Carrier: A T & T

Re: 9300 Can't connect for email after upgrade

THANKS!! I am going to try that with my carrier and see what happens.
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: 9300 Can't connect for email after upgrade

Good deal, keep us posted.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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