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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-25-2011
My Device: Curve 9300
My Carrier: Globe

9300 Trackpad: Vertical Scrolling Becomes Horizontal & Vice Versa

[ Edited ]

Well the problem's already in the subject. I just bought my Curve 9300 a week a go and it was working perfectly fine until today when I was scrolling and noticed that when I scrolled up/down, on screen it goes right/left instead and vice versa. It returns to normal after a while but the problem resumes again. HELP! Smiley Sad

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: 9300 Trackpad: Vertical Scrolling Becomes Horizontal & Vice Versa

Hey annikadadivas,


Welcome to the forums. 


You have two options 


1. Take the device back to your point of sale and see what options they have for you.




2. Try to reload the software on the BlackBerry smartphone. If you want to do the software reload you can follow the below steps. 

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo



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