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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎05-17-2012
My Device: Blackberry Curve 9300
My Carrier: O2

9300 screen keeps going white.

The screen of my blackberry 9300 keeps going white. The only way that I am able to get my phone to work again is if I pull out the battery. This problem started yesterday when I was listening to music, the music would stop, my phoen would freeze and then the screen would go white and the LED light comes on. Any help of how I can fix this problem?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: 9300 screen keeps going white.

Hi adelepennington,

 

Welcome to the BlackBerry Support Community.

To resolve the white screen issue on your BlackBerry® Curve™ 9300 smartphone, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY

For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

 

Hope this helps.


-FS


 


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Forums Advisor III
Posts: 2,316
Registered: ‎10-20-2009
My Device: Not Specified

Re: 9300 screen keeps going white.