05-17-2012 01:40 PM
The screen of my blackberry 9300 keeps going white. The only way that I am able to get my phone to work again is if I pull out the battery. This problem started yesterday when I was listening to music, the music would stop, my phoen would freeze and then the screen would go white and the LED light comes on. Any help of how I can fix this problem?
05-31-2012 01:28 PM
Welcome to the BlackBerry Support Community.
To resolve the white screen issue on your BlackBerry® Curve™ 9300 smartphone, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Hope this helps.
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