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Visitor
Posts: 1
Registered: ‎08-04-2012
My Device: 9300
My Carrier: vodacom

9300 wont switch on jvm error 545

my phone has been off for 2 days

i have removed the battery a lot still giving me that error code 

i have tried updating my software like i have been advised but it kept asking me for passwords i didn't know about. Now its locked and the phone still wont switch on.

How do i reset the password of the device on desktop man and update my software so that my phone can work again. Last 2 messages was that my info was being deleted and since then its been giving me security violation. i can't switch on my phone. 

i stay so far from town and my only mode of communication is my phone. 

i have been using my laptop but am about to run out of bundles .

Soon i would be completely cut off

please help

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Hall of Famer III
Posts: 58,429
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9300 wont switch on jvm error 545

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB12077 "JVM error 545" appears on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

 


kmadzhege wrote:

 

i have tried updating my software like i have been advised but it kept asking me for passwords i didn't know about. 


The password prompted for by the Desktop Software and the password you assigned to lock your BB are the exact same password. But, what I suspect is that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is

  • ab123

and you enter

  • a > b > ALT > 1 > 2 > 3

the actual result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.

On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.


kmadzhege wrote:

Now its locked and the phone still wont switch on.


"still"? your post is a bit confusing, with conflicting information. If it won't switch on, how do you know it has the 545 error code? If it won't switch on, how do you know it's prompting for a password? I'm confused...


kmadzhege wrote:

 

How do i reset the password of the device on desktop man and update my software so that my phone can work again. Last 2 messages was that my info was being deleted


Well, you did figure out how to reset the password...fail too many times and the BB wipes itself clean as well as removes the password.


kmadzhege wrote:

and since then its been giving me security violation. i can't switch on my phone. 


Again, a conflict of information...if you can't switch it on, how do you receive this "security violation"? Further, what exactly is that "security violation"? Complete and accurate error messages, including all punctuation, error codes, etc. will greatly narrow down the guesswork necessary to try and help you. Lack of details makes the guesswork so wide ranging as to be useless.


kmadzhege wrote:

 

i have been using my laptop but am about to run out of bundles .


"bundles"? I've no idea what you mean by that.

 

Please clarify everything about your situation...as posted, I cannot determine the state you are in and, therefore, cannot provide any guidance. Please be clear, methodical, and exact in your words so that we can understand your situation.

 

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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