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New Contributor
Posts: 4
Registered: ‎05-28-2013
My Device: Curve 9320
My Carrier: Cell C and 8ta

9320: LOST Phonebook Contacts

I changed service providers and in the process of swapping sims, my phone does not show my phonebook contacts (all bbm contacts are showing).

I had backed up and I've tried restoring, but the contacts still don't show.

I have also tried the BB Desktop Software and the "contacts" are in grey and I am unable to tick it.

 

If I go into CONTACTS, press the BB button, choose OPTIONS, Contact List-->Default appears, I choose DEFAULT and it shows number of entries 679.  So my contacts must still be SOMEWHERE on my phone.

 

When turning my device on it also shows:

Uncaught Exception: Index 678>=641;  and

Uncaught Exception: java.lang.NullPointer Exception

 

Please can somebody help me get my phonebook contacts back.

 

Many thanks

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9320: LOST Phonebook Contacts

Open your Address book, and click on the Menu key

Is the FILTER option checked? If so please uncheck that.



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New Contributor
Posts: 4
Registered: ‎05-28-2013
My Device: Curve 9320
My Carrier: Cell C and 8ta

Re: 9320: LOST Phonebook Contacts

Thank you for your response JSanders :-)

 

No FILTER options have been checked, so all contacts should be showing. 

 

Do you think by backing up again to my memory card and removing the memory card, then reinstalling BB software will maybe fix the problem?

 

Or do I go drastic and backup onto memory card and reset my whole phone and start all over again, with the hopes of recovering my contacts somewhere from the backup?

 

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9320: LOST Phonebook Contacts

No, your contacts are not stored on your Media Card.

 

Let me ask... do these contacts sync via any email account, such as your yahoo or gmail?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎02-04-2014
My Device: 9320
My Carrier: I lost all my countcats

Re: 9320: LOST Phonebook Contacts

I lost all my contacts phonebook my blackberry 9320
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9320: LOST Phonebook Contacts


maxamed614 wrote:
I lost all my contacts phonebook my blackberry 9320

Hopefully you've performed a regular or recent backup of your device using the Desktop Software, OR have installed Blackberry Protect on the device doing over the air backups of your contacts.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎08-18-2014
My Device: 9790
My Carrier: etisalat

LOST Phonebook Contacts

I need help, I have a blackberry 9790 and my all contacts saved in blackberry phone memory by mistake I wiped my handset and then I lost my all contacts. Is there any option to get all contacts back?
Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: LOST Phonebook Contacts

You have a backup made using your PC and BlackBerry Desktop Software?

Do you have BlackBerry Protect installed and working on your device?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code