Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 7
Registered: ‎10-27-2012
My Device: Curve 9360
My Carrier: MTN

9320 Super slow downloads

My blackberry used to download at very good speed. Then one day it just slowed so badly to the point where it can't even complete a 1mb download.

At 1st I thought it was because I needed to update my software to OS 7.1. I've done that now and yet my download speed is still slow as ever. I've tried clearing my browsing data and it did nothing for me, battery pop reboot as well and that didn't work either.

Please help
Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: 9320 Super slow downloads


There are many many reports on this site from your carrier/region. Some have reported that, when they formally contacted their carrier for support, they were told the problem to be "Network Congestion", but "blame" shifted back and forth between the carrier(s) and RIM. Hence, the only way for this to receive adequate attention and resolution is for everyone who is experiencing it to open a formal support request with their carrier (in your case, MTN according to your profile here).

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 104
Registered: ‎12-01-2012
My Device: BB Bold
My Carrier: Indosat

Re: 9320 Super slow downloads

many people have problem after upgrade to OS 7 version, try back to your previous version
New Contributor
Posts: 7
Registered: ‎10-27-2012
My Device: Curve 9360
My Carrier: MTN

Re: 9320 Super slow downloads

Problem started before I updated my software. So it can't be that.