Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎12-12-2012
My Device: 9320
My Carrier: vodafone

9320 battery doesn't charge properly

I have a .month and a half old 9320 and the Battery doesn't charge properly and is clearly alto. How do I et a replacement sent out?
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: 9320 battery doesn't charge properly

Hi and Welcome to the Community!

 

Typically, this would be a warranty issue...and your warranty is serviced by whoever you agreed that to be when you purchased your device. Normally, that's the original place of purchase (which might also be your mobile service provider) or an authorized service center -- it varies by region, so check your original purchase documentation for your specific warranty provisions as well as methods of exercising it. Keep in mind that BlackBerry provides no first level support for anything...including warranty...all support starts with other parties, who can escalate to BlackBerry if needed.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................