02-16-2013 04:52 PM
Hi and Welcome to the Community!
Typically, this would be a warranty issue...and your warranty is serviced by whoever you agreed that to be when you purchased your device. Normally, that's the original place of purchase (which might also be your mobile service provider) or an authorized service center -- it varies by region, so check your original purchase documentation for your specific warranty provisions as well as methods of exercising it. Keep in mind that BlackBerry provides no first level support for anything...including warranty...all support starts with other parties, who can escalate to BlackBerry if needed.