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New Member
Posts: 1
Registered: ‎12-16-2012
My Device: 9320
My Carrier: Vodacom

9320 bbm not working properly, emails, internet and bb app

[ Edited ]

I have a new Blackberry 9320 for just about 2 or 3 months, everything worked perfectly fine - tops, but suddenly, from the past few days, the service started dropping lower and lower, i stopped receiving emails, bbms, and i  cannot even open BBM Apps. (It gives me the message to please check the BIS network or service (my BIS only expires on the 25th dec 2012). 

If a contact  sends me a bbm I will only receive it about 20mins later.

My service provider is Vodacom and i don't know if it makes any difference, but my location is South Africa, Kwa Zulu Natal - Durban, 4091. My sister is experiencing the same problem with her 9900 bold suddenly and she also has her BB for a few months. The strange thing is my husband has the exact same smartphone and provider but he is not experiencing any of this. 


I tried following the steps offered on other posts on this phone (like removing my battery, re-starting, etc) with no luck. 

Please assist urgently. 

Hall of Famer III
Posts: 59,058
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: 9320 bbm not working properly, emails, internet and bb app

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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