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07-04-2013 03:20 AM
Hi all. I am having a problem with my BB 9320. It won't turn on at all without being plugged in. When plugged in, the red light comes on for about 30 - 40 seconds then the screen comes on. It shows the little white loading bar which loads about 5% of the way before restarting all over again. It does this indefinitely.
Thanks in advance for any help.
07-04-2013 05:56 AM
Welcome to BlackBerry Support Forums
Do you have any other BlackBerry battery or can you manage another good fully changed battery ! If you can manage then test it on your device and check if your device is able to boot , it will reveal if the problem is within your BlackBerry or the battery itself.
Try it and let us know of your progress.
07-04-2013 06:17 AM
Can you barrow it from any of your friend to run the test , because I feel it's a battery issue !
In addition from how long you're having this issue , it happen all of a sudden after any application or something , Can you confirm that .. think carefully and let us know
07-04-2013 06:52 AM
It will be much better if you arrange a Battery .
Secondly if you battery completely drained out then you should leave it while connecetd to a Charger , don't try to turn it ON frequently , Sometime if our battery drains completely then we may have to charge it a few more hrs then usual .
If even after using a Good fully charged battery you feel the same issue then please let us know.
07-05-2013 03:21 AM
What is your progress now , have you tested with another battery ?
let us know.
07-05-2013 03:46 AM
That's fine . ..
If issue persists even after using a good battery then let us know.