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New Contributor
Posts: 5
Registered: ‎07-04-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

9320 issue

Hi all. I am having a problem with my BB 9320. It won't turn on at all without being plugged in. When plugged in, the red light comes on for about 30 - 40 seconds then the screen comes on. It shows the little white loading bar which loads about 5% of the way before restarting all over again. It does this indefinitely.

 

Thanks in advance for any help.

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9320 issue

Hello Dinguskhan

 

Welcome to BlackBerry Support Forums

 

 

Do you have any other BlackBerry battery or can you manage another good fully changed battery ! If you can manage then test it on your device and check if your device is able to boot , it will reveal if the problem is within your BlackBerry or the battery itself.

 

Try it and let us know of your progress.

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New Contributor
Posts: 5
Registered: ‎07-04-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Re: 9320 issue

Hello and thanks for the reply. I do not have another battery other than one from an 8250 (I think) which is not powerful enough to run the phone.

 

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9320 issue

Hi there,

 

 

Can you barrow it from any of your friend to run the test , because I feel it's a battery issue !

 

In addition from how long you're having this issue , it happen all of a sudden after any application or something , Can you confirm that .. think carefully and let us know

 

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New Contributor
Posts: 5
Registered: ‎07-04-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Re: 9320 issue

I may be able to get a battery.

 

The issue just started happening after the battery ran completely flat and simply wouldn't load again.

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9320 issue

Hi there, 

 

 

It will be much better if you arrange a Battery .

 

Secondly if you battery completely drained out then you should leave it while connecetd to a Charger , don't try to turn it ON frequently , Sometime if our battery drains completely then we may have to charge it a few more hrs then usual . 

 

If even after using a Good fully charged battery you feel the same issue then please let us know. 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎07-04-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Re: 9320 issue

It has been charging since 8PM last night and it is still not working. I think it may be the battery. 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9320 issue

Hi there,

 

 

What is your progress now , have you tested with another battery ?

 

let us know.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎07-04-2013
My Device: Blackberry Curve 9320
My Carrier: Orange

Re: 9320 issue

Should be testing with another battery today.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9320 issue

 

That's fine . ..

 

If issue persists even after using a good battery then let us know.

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.