04-12-2013 09:17 AM
Ok after I was told my phone needed software updated, did that and finally got it working yesterday. Well now again this morning when I turned it on it seemed to have worked fine until I clicked the button to check my email and once again it rebooted. The it came on then rebooted, came on rebooted, so I pulled the battery and waited then it came on and now it is rebooting for the fourth time. What is the problem now? Why does it keep rebooting??
04-12-2013 10:15 AM
I would try booting the device in to safe mode, that is, pull the battery and once you put it back in hold down the back arrow as it's rebooting. Then once it's up and running check the email and see if it reboots on you in that mode. Also if it's ok, you might try refreshing your service books, go to the email setup icon, connect, then press the BB button and select Service Books, and then Send Service Books. Then afterwards pull the battery and see if everything is working normally (don't boot in to safe mode)