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New Contributor
Posts: 2
Registered: ‎01-12-2013
My Device: Curve 9360
My Carrier: Orange

9360 Hotspot not working

Hi, Please help, My 9360 has been updated to the 7.1 software version because it has the option of mobile hotspot.

Unfortunately when selecting Mobile Hotspot from the Connections menu I get a message saying

"Cannot start Mobile Hotspot due to a temporary network problem"

The handset is on an Orange contract which includes a data allowance, I wish to use this Hotspot feature as I have an Android tablet that doesnt have its own 3G simcard,

Any advice/suggestions much appreciated.

 

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Hall of Famer III
Posts: 57,273
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9360 Hotspot not working

Hi and Welcome to the Community!

The availability of the Mobile Hotspot feature is only 50% dependent on having an adequate BB OS installed to your BB. The other 50% depends on your mobile service provider (Orange) allowing you to use that within the data plan you are subscribed to from them. You should, therefore, talk to them and ensure that your current data plan allows this service.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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