Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 5
Registered: ‎08-19-2010
My Device: Not Specified

9360 OS 7.1 Bedside Mode not working properly

Hi Smiley Happy
Since i upgraded my BB to 7.1, the bedside mode is not working properly. The profile i've choosen for bedside mode is Silent, but for all the emails i receive, my BB is using the Normal profile, hence i am notified for all incoming emails. i have checked all the profile settings and everything is on silent, so i do not understand why i keep receiving email notifications whilest the phone is on bedside mode. For sms and phonecalls the bedside mode is working correctly (i am not notified). Please help, is there someone else having this problem, is it a system bug? Help pls, thanks Smiley Happy
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: 9360 OS 7.1 Bedside Mode not working properly

Hello crispisu and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with Bedside mode.

 

Backup your device data (see KB12487 How to back up the data on a BlackBerry smartphone) then reinstall the device software (see KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer)

Before you restore your data, test Bedside mode to ensure the sounds are muted.

 

Let us know if the issue persists.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!