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New Member
Posts: 1
Registered: ‎01-09-2013
My Device: 9360
My Carrier: WIND

9360 Replacement Warranty

So heres the situation.


I got my phone replaced in June 2012 after the vibration motor had stoped working inside it through my carrier WIND Mobile. Now in January my phone's mobile hotspot has stoped workinig and I'm subject to multiple resets and failures associated with turning on the Bluetooth/Wifi and issues with an inability to boot sometimes as well. I've contacted my carrier and we disagree on the interpretation of Blackberry's Warranty.


I think because my device was replaced in June by a new device they should replace it within the 1 year warranty. So I was wondering if anyone had some insight into this situation.


I do like my phone alot, other than this model seems to break for me, and I really love blackberry and would continue to stick with it if replaced. My carrier and I are in a love hate relationship right now I hate that they're not replacing this phone but love them otherwise.


If anyone knows how I could contact Blackberry in regards to this warranty situation directly I'd appreciate it, or somehow confirm to the carrier that the device should be replaced.


That is all,



Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: 9360 Replacement Warranty

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if you so far remain in disagreement with them. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

But, all in all, from your description, I might not hold out much hope...if memory serves me, warranty starts at the original date of purchase, and continues for 1 year from that, regardless of the actions that occur within the warranty period. In a sense, warranty is provided to the person rather to the specific device. Then again, as I said, no one here (including me!) can give you anything authoritative on this matter, save for the official links above.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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