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New Contributor
Posts: 3
Registered: ‎09-01-2010
My Device: Curve 8330
My Carrier: Virgin Mobile Canada

9360 - cannot sync contacts with gmail

I have a curve 9360 7.1 Bundle 1647.  I have been unable to sync my contacts with my gmail account. It was a nuisance before, but it is essential that I get this done now. I have read all the posts regarding wireless synchronization, and cannot find anything to shut off wireless sync. The contacts are greyed out on the synchronization page of BB Desktop software. I have Windows 8 on my laptop. Any help would be greatly appreciated.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9360 - cannot sync contacts with gmail

Hi palmerbear


palmerbear wrote:

 The contacts are greyed out on the synchronization page of BB Desktop software. 

Have you disabled wireless contact sync with the email account with which you already set it up ? 


To Turn off Wireless sync try this : Open your Address book or Contacts - press the menu key - Options - Contact list ( your email id ) Click on it - then on that screen Unmark Wireless Sync then save. 


Or refer to this KB Article :


KB22430 : How to enable or disable wireless contact synchronization with BlackBerry Internet Service



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