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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-05-2012
My Device: Curve 9360
My Carrier: 3 HK

9360 cannot update and backup

[ Edited ]

I am a BB user from HK

I have been trying to update my 9360 to OS 7.1 since last night, but I could neither back up my phone nor update, the connection is alright and it has already started the backup/upate process, but it kept stopping at a certain point, and GOT STUCK, I had no choice but force remove the USB to solve it, anyone had experience like this? and know how to solve it? or how can i get tech support from blackberry?

I reli need the OS 7.1's mobile gotspot function


this is the point where it stuck

and it is the same during the backup process of updating

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: 9360 cannot update and backup

Hey Kukhy,

Welcome to the BlackBerry® Support Community Forums.


Try clearing the Shortcut settings database using the BlackBerry Desktop Manager as shown in the article below and then try completing a backup.

How to clear the user content databases from the BlackBerry smartphone





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