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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-30-2013
My Device: 9360
My Carrier: O2

9360 enter button and tracker pad problems

My 9360 seems to have the highlighted part stuck at the top I have to press alt to get it to move down and then be able to navigate around with it. It is very new so seems strange. Also the enter button does not seem to work, anybody help?
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: 9360 enter button and tracker pad problems

Hey Nicklee1982,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I suggest following the steps in this KB article to get your trackpad working: www.blackberry.com/btsc/KB29640


Let me know if you have any more questions.






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