Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-26-2013
My Device: Curve 9360
My Carrier: Play

9360 screen issue- Manufacturing Defect- void the warranty by KOMSA Poland.

[ Edited ]




I have big problem with my BlackBerry Curve 9360, and Polish BB Service. I bought my BB year ago. A month ago  half of screen stopped working, and some film to become detached INSIDE. Service refused to repair because the damage "is mechanical"! And  void the BB warranty!!  But my Berry never fall. I never run with BB etc. It's just manufacturing defect.I paid for my 9360 a lot of money, but after 11 month I only can just throw out.  I really don't know what to do.... and I'm really disappointed how BlackBerry treat customers.





Hall of Famer III
Posts: 58,821
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: 9360 screen issue- Manufacturing Defect- void the warranty by KOMSA Poland.

Hi and Welcome to the Community!

Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:

Hopefully, this information will be of use to you.


What you will find is that your warranty is a matter between you and your place of purchase...that contractual document is what governs everything. BlackBerry does not control the warranty that you agreed to upon your purchase, nor do they control the servicing of that warranty, nor do they control the evaluation your warranty provider made in your situation. Your method of appeal includes escalating with your current warranty provider, escalating with your original place of purchase, seeking local governmental or other consumer protection agencies, etc.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................