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New Contributor
Posts: 2
Registered: ‎05-28-2013
My Device: 9360
My Carrier: orange

9360 won't connect to wifi

My blackberry 9360 won't connect to my home wifi, I click to turn on the wifi and it shows the little green circle spin round forever and doesn't turn on my wifi. I put my sim in other phones and it has connected it wifi I have wiped my blackberry and it won't work Please help
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: 9360 won't connect to wifi

Hey Ofwgzakta,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When was the last time the Wi-Fi was working on the BlackBerry Curve 9360 smartphone?  I would suggest creating a backup of your data through BlackBerry Desktop Software (Device>Backup) and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320

 

Then test the Wi-Fi prior to restoring any data.  If the issue still persists, then I suggest contacting your network service provider for repair options.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Highlighted
New Contributor
Posts: 2
Registered: ‎05-28-2013
My Device: 9360
My Carrier: orange

Re: 9360 won't connect to wifi

I have done this and got the latest update but its still happening