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New Member
Posts: 1
Registered: ‎11-11-2012
My Device: Curve 9360

9360 won't unlock with the Mute key

As it says in the title - anyone got any solutions (I've tried the obv and pulling the battery, it didn't work), or is there an alternative way to unlock the thing?

 

Ta Smiley Happy

 

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Hall of Famer III
Posts: 57,625
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9360 won't unlock with the Mute key

Hi and Welcome to the Community!

 

It depends on your OS level...the lock function changed at some point. If you are locking with the device lock password, then you must select the password unlock icon...the Mute key will not unlock it from a device lock password condition. See this for reference:

  • KB22261 A password is not required to unlock the BlackBerry smartphone after the Lock key is held

 

Good luck!


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