06-04-2012 05:09 PM
06-08-2012 11:52 AM - edited 06-08-2012 11:52 AM
Hello anna_eliza01 and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having network issues with your BlackBerry® Curve™ 9360 smartphone.
Did you buy this device directly from your mobile carrier or was it purchased unlocked from another source?
Network coverage is carrier determined so if you did buy this device from another branded carrier that didn't support 3G then when it wouldn't access 3G, even unlocked with another mobile carrier.
If you did purchase this from your mobile carrier and are still unable to acquire 3G then call your carrier and asked to be transferred to RIM® support for further investigation.
Hope this answers your question.
06-08-2012 12:00 PM
06-08-2012 03:16 PM
Because the device wasn't branded to your carrier, the software used might be from a carrier that doesn't support 3G and therefore it won't be coded into the software.
If you are getting the speed but don't see the logo, personally, I wouldn't worry about it.
Glad to hear you got the Mobile Hotspot working.
Let me know if you have any further questions.
07-23-2012 06:36 PM
07-24-2012 12:14 PM
I have the very same problem. I bought the phone from a private merchant that got the phone directly form a blackberry event, and been unable to connect to 3G only EDGE. I recently upgraded the operating system and recognizes now 3G/4G but sitll unable to connect at 3G speeds. any suggestions?
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.