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New Contributor
Posts: 3
Registered: ‎03-26-2013
My Device: 9630
My Carrier: o2

9630 - E-Mail & Browser

Hi out there!


I've got a 9630 (originally from Verizon/USA). It ist unlocked. I do not have booked a BB-Option from my carrier.


Now i am wondering why i cannot setup a privat email-account because the device only offers to setup a company-BB-email. Furthermore i cannot install another email-client form the app-store.


Is the a workaround?

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: 9630 - E-Mail & Browser

Many carriers block Verizon devices from the networks. That is one possible cause.

Another possible cause is a leftover IT Policy. I would perform a factory reset on the device:


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