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New Contributor
Posts: 2
Registered: ‎05-24-2012
My Device: Blackberry Tour 9630
My Carrier: MTN
Accepted Solution

9630 can't send text from my phone

Hi There

I am receiving an error message when I attempt to sms which reads: Invalid mandatory information. Please can someone advise me as to how to rectify this problem. I am able to receive text messages, e-mails and BBM, I just can't send SMS. Please help!

Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 9630 can't send text from my phone

Hi and Welcome to the Community!

 

Here is a KB that discusses that error:

  • KB20245 "Invalid Mandatory Information" when trying to send a text message

 

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎05-24-2012
My Device: Blackberry Tour 9630
My Carrier: MTN

Re: 9630 can't send text from my phone

Thank you so much for the fix. It worked perfectly. The only snag was  determining which number was the correct one for the service centre.

 

Many thanks for your help

 

R