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New Member
Posts: 1
Registered: ‎11-10-2010
My Device: Tour 9630
My Carrier: MTS

9630 freezes on Aps

When I try to upgrade or download an Ap, I am asked for my BB ID, when I input the screen freezes and have to reboot.  Padock symbol in top RH corner of screen.

Don

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: 9630 freezes on Aps

Hello ddeally and welcome to the BlackBerry Support Community Forums.

 

Do you have a BlackBerry ID? If not, go to www.blackberry.com/blackberryid to get started.

 

What is your software version on your 9630 showing under Options>About? Who is your mobile network provider?

 

Thanks!

-HMthePirate

 

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