01-29-2011 07:38 PM
During the first few weeks I had my Bold 9650 with Sprint, everything was fine. I made no changes, but it all of a sudden started dropping incoming calls. Sprint said they had never heard of this problem, but some googling has revealed this is a severe problem with this phone and not the carrier network.
Some possible solutions I have come across are:
1. Pull the battery - I did this (several times) and the problem still exists.
2. Security wipe - I did this (several times) and the problem still exists.
3. Upgrade the OS. I did this (installed v220.127.116.115) and the problem still exists.
I took it to Sprint's repair center, but they said it passed their "SLATE" tests and should be working fine. It cost me $35.00 for them to tell me it's fine when it is obviously not. It even dropped calls in the store, they re-tested, and find no issues. Yet, The problem still exists.
I had to pay full retail price for this phone ($449) plus upgrade my data plan to $99/mo plus an additional $20/mo for them to allow me to use BES, plus $20/mo for hosted exchange, plus $10/mo for hosted BES. This phone still drops every single incoming call which makes it not much more than a $150/mo paperweight.
I used the "secret" Alt+N, M, L, L to see my signal strength as a number. It usually hovers around -80dBm, but randomly drops to 0, then -99 for no more than a second, then it's back to -80. Is it switching networks automatically during calls and dropping? Is there anything that fixes this?