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New Member
Posts: 1
Registered: ‎07-12-2013
My Device: Bold 9700
My Carrier: AT&T

9700 Bold AT&T is not receiving my emails

When I turned on my BlackBerry 9700 AT&T this morning none of my emails are coming through on my BlackBerry. I took out the battery, it did an update on the email server but still nothing. Can someone help please? Thanks.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: 9700 Bold AT&T is not receiving my emails

Hello Mysozo

 

Welcome to BlackBerry Support Forums

 

 

If you're having issues with recieving email on your device then try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Delete and Resend your Service Book

  • KB05000 : Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

I hope it will help .

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