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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-28-2013
My Device: 9700
My Carrier: telstra

9700 Handset still not back after 7 months

Has any one sent a handset for repair to Blackberry store unit 4, 9-11 Chapin Street Lane Cove Sydney??

I sent my hand set back in October 2012 and paid for the quote to have it repaired, when it came back it still around not work. I phoned a person called Emmerson who ask me to send it back.  At first I was told the phone could not be fixed, then was told another tech said all it needed was a part which they had ordered. and would take around three weeks. I have been anxiuosly waiting for the return of my phone, and after may phone calls which now says that the number i am ringing is now disconnected and nor reply to my E-mails, I am concerned that the company has folded and my phone has been lost??

I am wondering weather my next cours of action is with Consumer Affairs . They have my $96.80 for the repiairs and my phone...        Any Suggestions.


Rgds   Alec Taylor

Guru II
Posts: 21,824
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: 9700 Handset still not back after 7 months

I can't find anything under that address in Australia. Are you sure you have posted the correct address?

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