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New Member
Posts: 1
Registered: ‎07-03-2010
My Device: Bold 9700
My Carrier: orange

9700 Trackpad issue

Just randomly the other day my trackpad stopped working. It works to select by pressing in but won't scroll at all. Any suggestions? I've tried a few battery pulls and no use.

Please help

cheers

New Contributor
Posts: 3
Registered: ‎06-27-2010
My Device: bold 9700
My Carrier: att

Re: 9700 Trackpad issue

i have the same problem. Any help would be appreciated

New Contributor
Posts: 2
Registered: ‎07-24-2010
My Device: bold 9700
My Carrier: att

Re: 9700 Trackpad issue

Sounds weird but this worked for me. Take out your battery and sim card. Press on the metal plate beneath the sim card and it clicks. I pressed pretty firmly and now th trackpad works. What the hell is that all about? Anyways, if you Blackberry employees are monitoring this stuff, what gives? There is no way to reach RIM on this issue and att is worthless. I will be ditching four blackberries if they don't help us all with this.

New Member
Posts: 1
Registered: ‎09-14-2010
My Device: Blackberry BOLD 9700
My Carrier: T-Mobile

Re: 9700 Trackpad issue

Hi. I purchased my Blackberry Bold 9700 in February and FELL IN LOVE with it. However, I started experiencing some issues with my trackpad recently (Mid-September) .

The trackpad will randomly stop working, for no apparent reason. I can press it, but I cannot scroll.

My phone has NO damage to it at all, not even water damage.

I updated my software on Friday night and that seemed to work. I had NO issues with the trackpad at all until today (Monday) around 5 pm. The trackpad stopped scrolling again, and it's 1:00 am and hasn't worked UNTIL i read someone else's post about taking out the battery and sim card and then pressing on the metal plate beneath it and VOILA its working again......... BULL , but it does work.

Idk. But im glad my new Bold is coming in the mail soon. Hopefully i wont have anymore issues.

New Member
Posts: 1
Registered: ‎10-04-2010
My Device: 9700
My Carrier: Rogers

Re: 9700 Trackpad issue

I have had the same problem for 3 days now.  Your  suggestion (as crazy as it sounds), actually worked!

 

thanks!

Forums Veteran I
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset
My Carrier: Rogers

Re: 9700 Trackpad issue


tednagel wrote:

 Anyways, if you Blackberry employees are monitoring this stuff, what gives? There is no way to reach RIM on this issue and att is worthless. I will be ditching four blackberries if they don't help us all with this.


They aren't, this is a user-to-user forum. RIM employees help every so often.

 

And I thought your issue was resolved? what did you need further help with?

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New Member
Posts: 1
Registered: ‎10-06-2010
My Device: Blackberry 9700

Re: 9700 Trackpad issue

I have the same problem, I have had my blackberry for 9 months and never had problem with until today. My trackpad button just stopped working from no where, I need help. I have tried taking the battery and sim card out and pressing metal plate. Nothing is working, or is it me pressing the wrong thing.

I need help please.

New Member
Posts: 1
Registered: ‎10-11-2010
My Device: torch
My Carrier: rogers

Re: 9700 Trackpad issue

my gf's blackberry was having the same issue, followed the battery pull, sim card out, and press he metal plate and worked like a charm. For some reason the ribbon that connects the trackpad is positioned under there and when its loose you will lose the functionality of the trackpad. The trackpad actually ONLY scrolls, there is a button underneath it that when pressed causes the 'enter' event. So if this still does not work, most likely just need to open up and re-set the ribbon for the trackpad.

Developer
Posts: 268
Registered: ‎08-19-2009
My Device: Bold 9700

Re: 9700 Trackpad issue

Taking out the battery and SIM card and "pressing on the metal plate" to fix it is hardly a resolution. Typical RIM.

New Member
Posts: 2
Registered: ‎12-08-2010
My Device: Bold 9700
My Carrier: O2

Re: 9700 Trackpad issue

Sorry to bring up a different trackpad issue. I think mine is software and application related, maybe someone can still help.

I have an 9700 Bold and only in the day view of my calendar the left/right motion does not work to move to previous or next day. In all other calendar views it works fine and also in all other applications. U/down works fine in any case.

Are ther any known issues with the calendar app and the trackpad?

 

Thanks!!